Last updated December 6, 2025
This Privacy Policy describes how Pingmind OÜ ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our AI model aggregation platform ("Service"). We operate as a hub that connects you to multiple Large Language Models (LLMs) and AI services from various providers.
Data Controller
Pingmind OÜ, a company registered in Estonia (Registration number: 17375951), is the data controller responsible for your personal data. Our registered address is Ida-Viru maakond, Narva linn, Kangelaste prospekt 47a-31, 20604, Estonia. For data protection inquiries, contact us at to@pingmind.io.
Your Privacy Matters
We are committed to protecting your privacy and giving you control over your data. You can delete your chat history, prompts, and account at any time through our interface. If you have questions, contact us at to@pingmind.io.
Pingmind OÜ operates an AI model aggregation platform that serves as a unified hub for accessing multiple AI models and services. We do not train our own AI models. Instead, we:
When you create an account, we collect:
As a core function of our service, we store your interactions with AI models:
Important: You have full control over this data and can delete entire chat threads or all of your chat history at any time through our interface.
We handle uploaded files differently depending on their type:
Pingmind OÜ does NOT store uploaded document files on our servers. When you upload a document:
Important: Once the document is processed, it cannot be retrieved or re-downloaded as we do not retain a copy.
Unlike documents, uploaded images are stored on our servers to enable viewing within chat conversations:
Important: To permanently remove uploaded images from our servers, you can delete the specific chat thread containing the images or delete your account entirely.
We do NOT process or store payment card information. All payment processing is handled securely by our third-party payment service provider. We only collect:
Our payment service provider processes your payment method information directly and securely. We never have access to your full credit card numbers or payment credentials.
We automatically collect certain technical information for service operation, security, and troubleshooting:
Important: While you can delete your account and all associated chat/prompt data, we retain technical and service logs (IP addresses, device information, etc.) for security, legal compliance, and system troubleshooting purposes. These logs do not contain your prompts or chat content.
We use the collected information to:
We do NOT use your prompts or chat data to train AI models. We are an aggregation platform, not an AI model developer.
Under the General Data Protection Regulation (GDPR), we must have a valid legal basis to process your personal data. The legal bases we rely on are:
We process the following data because it is necessary to perform our contract with you (i.e., to provide you with the Service):
We process the following data based on our legitimate interests, where those interests are not overridden by your rights:
We process certain data to comply with legal obligations:
Where we rely on consent as the legal basis, you have the right to withdraw your consent at any time. We rely on consent for:
Your chat history and prompts are stored in our secure database to provide continuity across sessions. This data is retained:
Your account information is retained as long as your account remains active. Upon account deletion:
Different file types have different retention policies:
Important: To remove uploaded images from our servers, delete the specific chat thread containing the images or delete your account entirely. Document files do not require deletion as they are never stored.
Technical logs (IP addresses, device information, error logs) are retained separately for:
Important: These technical logs cannot be deleted through the user interface as they are essential for security, legal compliance, and system integrity. However, they do not contain your chat content or prompts.
We believe you should have full control over your data. You can:
Through our interface, you can delete:
Deletions are immediate and permanent. We do not keep backups of deleted chat data.
You can permanently delete your account at any time through your account settings. This will:
What is NOT deleted: Technical service logs (IP addresses, timestamps, device information) and payment records required for legal compliance remain in our systems but are disassociated from your personal identity.
As an AI model aggregation platform, we transmit your prompts to third-party AI service providers to generate responses. These providers include but are not limited to:
Important: When you send a prompt, it is transmitted to the selected AI provider to generate a response. Each provider has their own privacy policy and data handling practices.
We recommend reviewing the privacy policies of these providers:
We only share the minimum necessary information (your prompt and selected parameters) with these providers. We do not share your email address, account details, or payment information with AI model providers.
As an Estonian company operating within the European Economic Area (EEA), we are committed to ensuring that your personal data is protected when transferred internationally.
Some of our third-party AI providers (including OpenRouter, Replicate, and OpenAI) are based in the United States. When your prompts are transmitted to these providers, your data may be transferred to and processed in countries outside the EEA.
When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements:
You have the right to request information about the safeguards we have in place for international data transfers. To obtain a copy of the relevant safeguards or for more information, please contact us at to@pingmind.io.
We maintain technical and service logs that are separate from your chat data. These logs are essential for:
What's in these logs: IP addresses, timestamps, device types, browser information, API endpoints accessed, HTTP status codes, error messages (without chat content).
What's NOT in these logs: Your actual prompts, chat content, AI responses, or personally identifiable conversation data.
We use cookies and similar technologies to operate our Service, enhance your experience, and analyze usage patterns.
Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit, which can make it easier to use the site and make the experience more relevant to you.
Our payment processor and certain service providers may set their own cookies. These third parties have their own privacy policies governing the use of such cookies.
You can control and manage cookies through your browser settings. Most browsers allow you to:
Please note that blocking or deleting certain cookies may affect the functionality of our Service. For more information on managing cookies, visit www.allaboutcookies.org.
We implement industry-standard security measures to protect your data:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at to@pingmind.io. We will promptly delete such information from our systems.
Under GDPR, you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on you. Specifically:
If we ever implement automated decision-making that significantly affects you, you will have the right to:
Under the General Data Protection Regulation (GDPR), you have the following rights:
To exercise these rights, contact us at to@pingmind.io. You also have the right to lodge a complaint with your local data protection authority.
We will respond to your request within one month of receiving it. If your request is complex or we receive a high volume of requests, we may extend this period by a further two months. In this case, we will inform you of the extension and the reasons for the delay within one month of receiving your request.
To protect your privacy, we may need to verify your identity before responding to your request. We will ask you to confirm certain information associated with your account.
If you are not satisfied with our response or believe we are processing your personal data unlawfully, you have the right to lodge a complaint with the supervisory authority in your country of residence, place of work, or the place of the alleged infringement.
As we are established in Estonia, our lead supervisory authority is:
Andmekaitse Inspektsioon (Estonian Data Protection Inspectorate)We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Pingmind OÜFor questions specifically related to data protection and the exercise of your GDPR rights, you can contact our Data Protection Contact at:
Email: to@pingmind.ioWe aim to respond to all data protection inquiries within 30 days.
Send us a message and we'll get back to you soon